Cancellation Policies

ITB Salon Booking & Cancellation Policies

Your appointments are very important to our ITB team.

As we reserve these appointments for you we understand that occasionally schedule adjustments are necessary; therefore we  request that you please read our following booking and cancellation policies and procedures to make your experience at ITB the best experience you can receive.

Booking & Cancellation Policies:

Please understand that when you forget or cancel your appointment without giving proper notice time, we miss the opportunity to fill that appointment time. Clients who are on our waiting list miss the opportunity to receive services during that allotted time as well. While we understand it may be easy to forget pre-booked appointments we do offer text reminders as well as courtesy calls prior to your appointment.

ITB will need a credit card to place on file to reserve any appointments.

  • We respectfully request a 24 hour notice if you need to reschedule your appointments.
  • Less than 24 hour notice cancellations will be charged 50% of any scheduled services.
  • Appointments made within a 24 hour period that need to be canceled will need to cancel a minimum of 4 hours prior to your scheduled service or you will be charged 50% of your total services booked.
  • No call/no shows will be charged full service price for any booked appointments.
  • We understand at times there will be emergencies, and we politely will offer one free warning.

Courteous Confirmation Calls:

As a courtesy, ITB staff will call and confirm your scheduled appointments prior to the day of your appointments. However, if we are unable to reach you, and can only leave a message, please understand it is still your responsibility to remember your appointment times and dates to avoid late arrivals, missed appointments, along with the cancellation fees.

Our booking and cancellation policies allow us the necessary time to inform any clients on our waiting list of any new availability, as well as keeping our ITB team’s availability accurate so we can serve everyone to the best of our ability. Thank you for taking your time to review our policies, and we cannot wait to see you!